Your question - our answers

What should I bear in mind when booking online?

Is an online booking cheaper than an on-site purchase?

Where can I pick up my online tickets?

How does the booking of free Bambini tickets work?

Does each person need a separate keycard?

What payment options are available?

Can Hochzeiger Online tickets be cancelled?

How does the money-back guarantee work?

From what time can I buy a ski ticket on site?

Is a personalization necessary?

Are there identity checks?

Is it possible to return ski passes?

Where can the money-back guarantee be booked?

Can this upgrade be booked for individual tickets?

Can the money-back guarantee be added at a later date?

What bonus does the money-back guarantee give me?

Are the costs for the money-back guarantee also refunded?

How does the money-back guarantee work in the event of a necessary return?

When do we need to receive the return request email?

For which bookings is the money-back guarantee applicable?

Who can make the return?

How is the refund made?

When is the latest time to make a claim under the money-back guarantee?

Does it require a reason when claiming the money-back guarantee?

Create account & log in

What is starjack and what do I get out of it?

Do I incur any costs when using the starjack service?

What payment options are available?

Forgotten password, what to do?

How does the purchase via the online shop work?

What are the booking options?

How does the booking of free Bambini tickets work?

How can I redeem a discount code?

Can a starjack credit expire?

Will I receive a booking confirmation for my order?

What is the starjack keycard?

Register old ski pass for ticket bookings

Does each person need a separate keycard for online ticket booking?

What does the starjack keycard cost & how long does it take to send?

Can I manage multiple keycards via my starjack account?

What happens if the keycard is printed with incorrect data?

How long does it take until my booked ticket is available on the keycard?

I have my keycard incl. booked ski pass/season ticket - what can I do?

Download PickUp Voucher / eTicket

Will I receive a payment receipt for my order?

Where can I check my credit/account balance?

How can I transfer keycards from my account to another account?

Cancel tickets with our money-back guarantee

When I pay for my tickets, I get an error message - what can I do?

My credit has disappeared after payment was cancelled

What should I do if I receive an error message on site at the turnstile?